FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
What is the Oil Bar by Ryze?
The Oil Bar by Ryze is a custom beauty experience where you can create personalized hair and skin care blends using premium, natural ingredients. Whether you need hydration, scalp care, or radiant skin, we tailor each formula to your unique needs.
Where is the Oil Bar by Ryze located?
We are based in Saint Louis, MO at 1308 A Washington Avenue, and you can visit us in person or shop online for our custom formulations.
Do you offer pre-made products?
Yes! In addition to custom blends, we offer pre-blended shampoos, conditioners, oils, and enhancers designed to target specific hair and skin concerns.
CUSTOM FORMULATIONS
How does the custom blending process work?
It’s simple! Take our online quiz or visit us in person to identify your hair and skin needs. Then, we’ll create a personalized blend using high-quality carrier and essential oils tailored just for you.
Can I customize my blend for specific hair or skin concerns?
Absolutely! Whether you need hydration, scalp health, growth support, or soothing skin solutions, our team will craft a formula that meets your unique needs.
Do you offer consultations for custom blends?
Yes! You can book a consultation to discuss your needs and create the perfect blend with our experts.
PRODUCTS & INGREDIENTS
What ingredients do you use?
We use natural, ethically sourced ingredients, including Shea butter from Ghana, coconut and castor oils from Jamaica, and pure essential oils. All our products are paraben-free, sulfate-free, and cruelty-free.
Are your products suitable for all hair and skin types?
Yes! Our blends are tailored to your unique hair and skin type, ensuring they work for everyone, from dry to oily skin and curly to straight hair.
Do you test on animals?
No, all of our products are 100% cruelty-free and made with ethically sourced ingredients.
ORDERING & SHIPPING
How long does it take to receive my custom blend?
Orders are typically processed within [X] business days. Custom blends may take slightly longer to formulate and ship.
Do you offer international shipping?
We currently [do/do not] ship internationally. Please check our [Shipping Policy] for details.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email.
RETURNS & EXCHANGES
What is your return policy?
Due to the custom nature of our products, we do not accept returns. However, if you receive a damaged or incorrect item, please contact us at [customer service email] within [X] days for assistance.
Can I modify or cancel my order?
Once an order is placed, we start crafting your blend right away. If you need to make changes, please contact us ASAP at [customer service contact], and we’ll do our best to accommodate.
PRIVATE LABEL & WHOLESALE
Do you offer private labeling for businesses?
Yes! We partner with beauty professionals and brands to create custom, private-label formulations for hair and skincare. Learn more on our [Private Labeling Program].
How do I become a wholesale partner?
If you’re interested in carrying our products, please fill out our [Wholesale Inquiry Form] or contact us at [wholesale contact email].
Still Have Questions?
Reach out to us at [customer support email], and we’ll be happy to help!